Last Updated: September 2026
At The Bali Worlds, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we protect your information when you use our website, make a booking, or contact us.
By using the The Bali Worlds website, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to information collected through:
- The Bali Worlds website;
- Online booking forms;
- Tour and activity bookings;
- Payment processes;
- Contact forms;
- Email communications;
- WhatsApp or other customer communication channels;
- Customer support; and
- Other official The Bali Worlds services.
This policy applies to customers, website visitors, and other users of our services.
2. Information We Collect
Depending on how you use our services, we may collect the following information.
Personal Information
This may include:
- Full name;
- Email address;
- Phone or WhatsApp number;
- Country of residence;
- Number of participants;
- Travel date;
- Pickup or meeting point;
- Booking details;
- Special requests provided by you; and
- Other information necessary to provide the requested service.
Payment Information
When you make a payment, payment information may be processed by our third-party payment provider.
Depending on the payment method, this may include payment-related information such as transaction details, payment status, and payment reference numbers.
The Bali Worlds generally does not need to store your complete credit or debit card details.
Payment information may be handled directly by the relevant payment provider according to its own privacy policy and security practices.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Approximate location based on technical information;
- Referring website;
- Date and time of visits; and
- Website usage information.
3. How We Use Your Information
We may use your information to:
- Process and manage bookings;
- Send booking confirmations and vouchers;
- Arrange tours, activities, transportation, and other services;
- Contact you about your booking;
- Provide customer support;
- Communicate with guides, drivers, suppliers, and operators;
- Process payments;
- Process cancellations and refunds;
- Respond to inquiries;
- Improve our website and services;
- Prevent fraud and misuse;
- Maintain website security;
- Send service-related notifications; and
- Comply with applicable legal requirements.
We will use personal information only for legitimate purposes related to operating and improving our services.
4. Booking Information
When you make a booking, certain information is necessary to provide the service.
For example, a transportation provider may need your name and travel details, while a tour guide or driver may need your pickup location and contact number.
We may therefore share the information necessary to fulfil your booking with the relevant supplier or service provider.
We do not provide personal information to third parties for unrelated purposes unless permitted or required by applicable law.
5. Sharing Information with Third Parties
We may share relevant personal information with trusted third parties when necessary to provide our services.
These may include:
- Tour operators;
- Fast boat operators;
- Drivers;
- Tour guides;
- Attraction operators;
- Transportation providers;
- Restaurants;
- Payment providers;
- Technology providers;
- Website hosting providers;
- Customer communication services; and
- Other service providers supporting our business.
We only share information that is reasonably necessary for the relevant purpose.
Third-party providers may process your information according to their own privacy policies and applicable laws.
6. Payment Providers
Payments made through our website may be processed by third-party payment providers.
Your payment information may be subject to the privacy policy and terms of the relevant payment provider.
The Bali Worlds does not control the security practices of independent payment providers.
If you believe there is an issue with a payment transaction, please contact us and, where appropriate, the relevant payment provider.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and understand how visitors use the website.
We may use cookies to:
- Keep the website functioning properly;
- Remember preferences;
- Support the booking process;
- Improve website performance;
- Understand website traffic;
- Improve user experience; and
- Support marketing or analytics activities where applicable.
You can manage or disable cookies through your browser settings.
Disabling certain cookies may affect some website features or booking functions.
8. Analytics and Website Performance
We may use analytics and similar technologies to understand how visitors use our website.
This information may help us understand:
- Which pages are visited;
- How visitors navigate the website;
- Website performance;
- General traffic patterns; and
- Areas that need improvement.
Analytics information is generally used in aggregated or statistical form to improve our services.
9. Marketing Communications
We may contact you with service-related information, such as:
- Booking confirmations;
- Payment updates;
- Travel instructions;
- Changes to your booking;
- Cancellation information; and
- Other information necessary to provide your booked service.
Where permitted by applicable law, we may also send promotional communications about tours, activities, offers, or services.
You may unsubscribe from promotional communications at any time by following the instructions provided in the communication or contacting us.
You will still receive important service-related communications when necessary to manage your booking.
10. WhatsApp and Other Communication Channels
We may use WhatsApp, email, telephone, or other communication services to communicate with customers.
For example, we may use these channels to provide:
- Booking confirmations;
- Pickup information;
- Meeting point instructions;
- Driver or guide contact details;
- Schedule updates;
- Customer support; and
- Other travel-related information.
These communication services are operated by third-party providers and may have their own privacy policies.
11. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
- Secure website connections;
- Access controls;
- Password protection;
- Limited access to customer information; and
- Security measures provided by our hosting and payment service providers.
However, no online system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own accounts, devices, passwords, and booking information.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
We may retain certain information for longer when necessary to:
- Complete or manage a booking;
- Handle customer service issues;
- Process refunds;
- Maintain business records;
- Meet accounting requirements;
- Comply with legal obligations;
- Resolve disputes; or
- Prevent fraud and misuse.
When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.
13. International Data Transfers
Some of our service providers may operate outside Indonesia.
As a result, your information may be processed or stored in another country.
Where this occurs, we will take reasonable steps to ensure that your information is handled in accordance with applicable privacy and data protection requirements.
14. Children’s Privacy
Our services are not intended to knowingly collect unnecessary personal information from children.
When a booking involves a child or minor, information should be provided by a parent, guardian, or authorized adult where required.
If we become aware that personal information has been collected from a child without appropriate authorization, we may take reasonable steps to delete the information.
15. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information.
These may include the right to:
- Ask what personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information where legally permitted;
- Ask about how your information is being used;
- Withdraw consent where processing is based on consent;
- Object to certain uses of your information; and
- Request other rights available under applicable privacy laws.
To exercise a privacy-related right, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
16. Third-Party Websites
Our website may contain links to third-party websites, payment providers, attractions, suppliers, social media platforms, or other services.
Once you leave the The Bali Worlds website, the privacy practices of the third party will apply.
We recommend reviewing the privacy policy of any third-party website or service you use.
The Bali Worlds is not responsible for the privacy practices or content of independent third-party websites.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
The latest version will be published on our website.
The Last Updated date at the top of this page indicates when the policy was most recently changed.
We recommend reviewing this page periodically.
18. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us through the official contact details available on our website.
The Bali Worlds
Bali, Indonesia
Website: thebaliworlds.com
Your Agreement
By using our website or making a booking through The Bali Worlds, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, you provide your consent to the collection, use, and sharing of your personal information as described in this Privacy Policy and as permitted by applicable law.